etbet's Privacy Policy

1Introduction & Scope of Policy

etbet ("we", "our") operates a trusted online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, and protect the personal information of users of our website etbet.beer ("Platform").

This Policy applies to all services, features, and content on our Platform. By using our Platform, you are considered to have given your consent to the methods of information collection and use described in this Policy. We therefore ask that you read this Policy carefully before you start using the Platform.

2Information We Collect

etbet may collect the following types of information. Each piece of information has a specific purpose, and no extra or unnecessary information is collected.

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number

2.2 Financial Information

• Payment method details — bKash, Nagad, or Rocket account numbers (full numbers are never stored)
• Transaction history
• Deposit and withdrawal records

2.3 Technical Information

• IP address
• Browser type and version
• Operating system
• Device identifier information
• Login time and date
• Page visit history

2.4 Gaming Activity Information

• Game play history
• Bet amounts and results
• Bonus and promotion usage records
• Responsible gaming preferences

3How We Collect Information

We collect information in several ways. Each method is transparent and operates on the basis of your consent.

3.1 Information Provided Directly

You provide information directly during account registration, login, deposits and withdrawals, and when contacting our support team. This information is stored only to provide the necessary services.

3.2 Automatically Collected Information

Some information is collected automatically while you use the Platform. This includes information obtained from cookies, log files, and similar technologies. This information is used to improve the Platform's performance and user experience.

3.3 Information Received from Third Parties

During payment processing, limited financial information may be received from mobile banking services such as bKash, Nagad, and Rocket. This information is used solely for the purpose of verifying transactions.

4Purpose of Using Information

etbet uses collected information for the following specific purposes only. Information is not used for any purpose beyond these.

• Account management: To create, verify, and manage your account.
• Service delivery: To smoothly carry out gaming, betting, and payment-related services.
• Security assurance: To prevent fraud, unauthorized access, and cyberattacks.
• Age verification: To ensure that only those aged 21 or above are using the Platform.
• Customer support: To resolve your issues through our support team.
• Responsible gaming: To identify unusual gaming behavior and provide the necessary assistance.
• Platform improvement: To analyze user experience and improve service quality.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To send important updates, security alerts, and account-related notifications.

5Sharing Information with Third Parties

etbet does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, and Rocket to complete transactions. This information is always transmitted through encrypted channels and is used solely for the purpose of processing transactions.

5.2 Technology Service Providers

A limited amount of information may be shared with technology partners for the operation of the Platform. These partners are contractually bound to uphold the same privacy standards as us.

5.3 Legal Obligations

Information may be disclosed in accordance with applicable law in response to legal directives, court orders, or legitimate requests from government authorities.

5.4 Fraud Prevention

Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other illegal activities.

6Cookies & Tracking Technologies

The etbet Platform uses cookies and similar technologies to improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core functionality of the Platform. They are used for session management, maintaining login status, and keeping security features active. Disabling these cookies may cause the Platform to not function properly.

6.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalized preferences.

6.3 Analytics Cookies

Analytics cookies are collected to understand how different parts of the Platform are being used. This information is analyzed in aggregate and is not used to identify any individual.

7Data Security Measures

etbet adopts industry-standard technical and organizational measures to keep your information secure. Our security practices include:

• SSL/TLS encryption: All data exchange between your browser and our servers takes place through encrypted channels.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Access control: Only authorized personnel can access your information where necessary.
• Regular security audits: Regular security tests are conducted to identify system vulnerabilities.
• Firewall protection: An advanced firewall system keeps data protected from external attacks.
• Two-factor verification: An additional verification process is active to prevent suspicious login attempts.

However, it is not possible to guarantee 100% security when transmitting information over the internet. While we take the highest level of protective measures, we also advise you to manage your login credentials with care.

8Data Retention Period

etbet stores your information only for as long as necessary. The following policy is generally followed:

8.1 Account Information

Your information is stored while your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet applicable legal obligations.

8.2 Transaction Information

Financial transaction records are retained for a set period to meet financial regulations and audit requirements.

8.3 Technical Logs

Server logs, IP addresses, and similar technical information are stored for a limited time for security monitoring and are then automatically deleted.

8.4 Data Deletion Requests

Beyond legal obligations, you can contact our support team to request deletion of your information. Where applicable, we will make every effort to fulfill your request as quickly as possible.

9Your Rights

As a user of the etbet Platform, you have the following rights regarding your own information:

9.1 Right to Access

If you would like to know what information we have collected about you, please contact our support team.

9.2 Right to Rectification

If there is any incorrect or outdated information in your account, you can request that it be corrected.

9.3 Right to Erasure

Where there is no legal obligation, you can request that your information be deleted.

9.4 Right to Object to Processing

You can object to marketing communications or certain types of information processing.

9.5 Right to Data Portability

You can request to receive your information in a structured, readable format.

10Protection of Minors

etbet strictly provides services only to those aged 21 or above. We do not knowingly collect or store any information from minors.

Age is verified during the registration process. If any user is found to be a minor, their account will be closed immediately and all associated information will be deleted.

If you suspect that a minor is using our platform, please contact us.

11Policy Changes

etbet may periodically update this privacy policy as needed. For any significant changes:

• A clear notice will be displayed on the platform.
• Registered users will be notified by email.
• The "Last Updated" date on this page will change.

Continued use of the platform after a policy change will be considered as acceptance of the new policy. We therefore recommend checking this page from time to time.

12Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

Your privacy is our highest priority. At etbet, you can reach out about any privacy-related matter with confidence — we are always here for you.